Please call 617.450.0021 for an appointment

We understand that special circumstances are unavoidable and a cancellation may be necessary. If you find yourself unable to keep an appointment, we request at least 24 hours notice.

Clients who do not honor their appointments will be charged a cancellation fee.

Appointments
It is our pleasure to accommodate your appointment requests, please call our concierge desk for assistance. If you have reached us after hours, please leave a message and we will return your call the following business morning. Your may also email your appointment requests to concierge@barbershoplounge.com. While last minute or walk-in requests are always welcome, we do recommend scheduling appointments in advance to ensure desired times.

Cancellation Policy
A major credit card is required to reserve all appointments. A minimum of 24 hours notice is required to cancel any appointment. No show appointments or late notice cancellations will be charged for the cost of the missed scheduled services.

Late Appointment Arrival
To insure optimum service, we recommend you arrive ten minutes prior to your appointment time. If you do arrive late your service may need to be modified
or rescheduled.

Service Guarantee
If for any reason you are dissatisfied with any service, please contact our concierge desk within five business days of your appointment. We are commited to your total satisfaction and will be glad to re-service you.

Return Policy
Unopened merchandise may be returned for merchandise credit within ten days of purchase. No refunds on gift, membership and corporate cards.

Parking and Transportation
Valet parking is available. A minimal fee is required for your valet parking convenience. Limousine service can be arranged upon request.

Gratuities
Gratuities are not included in the price of services. The staff at the Barbershop Lounge graciously accepts your appreciation for exceptional client experiences. Gratuity envelopes are available at the conceirge desk if desired. Industry standards are 15% to 20% of the service fee.